"Have a knife day!" - Thomas tools

FAQs

Who are we?

  • Thomas Tools is a Malaysian company focused on selling survival and tactical cutleries to all over the world. Click here to learn more.

Are the products 100% original?

  • Yes. 

What courier services are we using?

  • For shipment inside Malaysia, PosLaju (2 - 6 workdays)
  • For shipment outside Malaysia, DHL (2 - 7 workdays)

What if the order is damaged during shipment?

  • We will do a replacement for you.

What if the product I ordered is not as expected?

  • You can send us back within 7 days to get a refund.

What if the order got lost during delivery?

  • We will send you another one, we guarantee its arrival or we will do a refund for you.

How to pay?

  • At the end of the shopping process, you can choose 1 from 3 of the payment methods as shown below.
paypal molpay  ATM / Online Deposit
Pay with your PayPal account.
  • FPX Transfer
  • VISA / Mastercard
  • 7-Eleven
Our bank details will be given if this is chosen.

 
How to pay via installment?

  • Step 1: Pay with your credit card via PayPal or MOLPay.
  • Step 2: Call the bank to arrange an installment/flexible payment plan.

    *It is up to the bank to approve the installment plan.