Frequently Asked Questions
Who are we?
- Thomas Tools is a Malaysian company focused on selling survival and tactical knives to all over the world. Click here to learn more.
Are the products 100% original?
What courier services are we using?
- For shipment inside Malaysia, PosLaju/Citylink (2 - 6 workdays)
- For shipment outside Malaysia, DHL/Citylink (Singapore) (2 - 7 workdays)
What if the order is damaged during shipment?
- We will do a replacement for you.
What if the product I ordered is not as expected?
- You can send us back within 30 days to get a refund. Please view return policy.
What if the order got lost during delivery?
- We will send you another one, we guarantee its arrival or we will do a refund for you.