Guaranteed Delivery

Frequently Asked Questions

Who are we?

  • Thomas Tools is a Malaysian company focused on selling survival and tactical knives to all over the world. Click here to learn more.

Are the products 100% original?

  • Yes. 

What courier services are we using?

  • For shipment inside Malaysia, PosLaju/Citylink (2 - 6 workdays)
  • For shipment outside Malaysia, DHL/Citylink (Singapore) (2 - 7 workdays)

What if the order is damaged during shipment?

  • We will do a replacement for you.

What if the product I ordered is not as expected?

  • You can send us back within 30 days to get a refund. Please view return policy.

What if the order got lost during delivery?

  • We will send you another one, we guarantee its arrival or we will do a refund for you.