Who are we?
- Thomas Tools is a Malaysian company specialising in the sale of EDC, survival, and tactical knives worldwide.
Are the products 100% original?
- Yes.
What courier services are we using?
- For shipment inside Malaysia, PosLaju (2 - 6 workdays)
- For shipment to Singapore, Citylink (2 - 7 workdays)
- For other countries, EMS (4 - 10 workdays)
What if the order is damaged during shipment?
- We will do a replacement for you.
What if the product I ordered is not as expected?
- Send it back in 30 days for a refund. Please view the return policy.
What if the order got lost during delivery?
- We will send you another one or issue a refund for you.
- However, we will not be held responsible for customs confiscation for international orders.