"Have a knife day!" - Thomas tools

Return Policy

  • All products are original & in new condition.

  • We make sure the order reaches you. Buyer has no risk.

  • Warranty policy by most brands only cover manufacturing defect. We understand it is costly to claim warranty from oversea manufacturer. Therefore, Thomas Tools offers comprehensive return policy, if the product(s) are faulty upon delivery, we will replace.

  • Even if the product(s) received is not as expected, it can be shipped back to us within 7 days from delivery date in new & unused condition. We will replace or refund for you.

  • We reserve the right to not replace or repair any items that are damaged due to buyer's negligence, improper use, abuse or wear and tear.

      Customs Issues:
      Thomas Tools is based in Malaysia. We guarantee the delivery of orders within Malaysia. International orders are shipped at the customer's risk. By placing an international order, the customer assumes all risk of confiscation en route. If customs should confiscate or return the merchandise to us, the customer is still responsible for all shipping charges including return shipping charges.

      Best Price Guaranteed:
      We have the best price in Malaysia and we protect your interest. Learn more.