- All products are original & in new condition.
- We make sure the order reaches you. Buyer has no risk.
- Warranty policy by most brands only covers manufacturing defect. We understand it is costly to claim warranty from the overseas manufacturer. Therefore, Thomas Tools offers a comprehensive return policy, if the product(s) are faulty upon delivery, we will replace.
- If the product(s) received is defective, it can be shipped back to us within 30 days from delivery date in new & unused condition. We will replace or refund for you.
- We reserve the right to not replace or repair any items that are damaged due to buyer's negligence, improper use, abuse or wear and tear.
- A special order item is not returnable unless it is defective.
Thomas Tools is based in Malaysia. We guarantee the delivery of orders internationally or money back. However, buyer from outside Malaysia are responsible for paying any tax or duty incurred.
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