- All products are original & in new condition.
- We make sure the order reaches you. Buyer has no risk.
- Warranty policy by most brands only covers manufacturing defects. We understand it is costly to claim a warranty from an overseas manufacturer. Therefore, Thomas Tools offers a comprehensive return policy; if the product(s) are faulty upon delivery, we will replace it.
- If the product(s) received is defective, it can be shipped back to us within 30 days from the delivery date in new & unused condition. We will replace or refund you via bank transfer.
- We reserve the right not to replace or repair any items that are damaged due to the buyer's negligence, improper use, abuse or wear and tear.
- A special order item is not returnable unless it is defective.
Customs Issues:
Thomas Tools is based in Malaysia. We guarantee the delivery of orders internationally or money back. However, buyer from outside Malaysia are responsible for paying any tax or duty incurred.
Best Price Guaranteed:
We have the best price in Malaysia and we protect your interest. Learn more.